Help Center

Frequently Asked Questions

Getting Started

What is GreatRouter?
GreatRouter is a unified API routing layer that connects you to 1,514 routable models across 104 providers (3,107 in the full catalog) through a single API.

How do I get started?
Sign up for an account, get your API key, and make your first request.

Do I need a credit card to start?
Free credits are included with every new account for testing and evaluation.

Billing & Pricing

How does pricing work?
GreatRouter uses pay-per-use pricing. You are charged based on actual usage — per token, per image, per second of video, etc. Browse all models and pricing.

What is auto-recharge?
When your credit balance drops below a configurable threshold, your payment method is automatically charged a predefined amount to replenish credits. You control both the threshold and recharge amount.

Can I track my spending?
Yes. Every request is logged with full cost breakdowns. Your dashboard shows real-time usage, spending by model and provider, and detailed traces.

Are there any minimum commitments?
No. There is no minimum commitment or monthly fee. You pay only for what you use.

Platform

Which models and providers are supported?
1,514 routable models from 104 providers. See the full list on our Models and Model Explorer pages. Use routable_only=false on /v1/models to include long-tail catalog entries.

How does routing work?
GreatRouter automatically routes your request to the best model for the task based on your preferences. You can also specify exact models. Learn about routing.

Is logging included?
Yes. Built-in logging and tracing are included with every request. You can inspect request/response details, timing, and cost.

Where is GreatRouter hosted?
GreatRouter runs on a global edge network for low-latency access worldwide.

Account & Security

How do I keep my API key secure?
Treat your API key like a password. Never expose it in client-side code or public repositories.

Can I revoke an API key?
Yes. You can generate and revoke API keys from your account dashboard.

What happens if I exceed my credit balance?
Requests will fail until your account is recharged. Auto-recharge helps prevent interruptions.

Support

How do I contact support?
Email us at contact@greatrouterai.com. We aim to respond within 24 hours.

Do you offer enterprise support?
Yes. Contact us at contact@greatrouterai.com for enterprise pricing and dedicated support options.

Guides

Getting Started Guide

Walk through setting up your account and making your first request.

Quickstart

Examples for chat, images, video, audio, and more.

Routing Guide

Understand automatic routing, label-based routing, and request-time overrides.

API Reference

Complete API documentation including endpoints, parameters, and error codes.